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Unworn and unwashed products can be exchanged within 14 days of purchase or delivery with their original receipt and tag.
There is no refund policy at BAUMERU.
Currently, BAUMERU does not have an exchange or return policy for international orders. However, if you were delivered an incorrect or damaged item, please contact our customer care department for further help.
Please make a video of the package and invoice while opening your order and keep them with you unless you find your complete order intact. This will help resolve complaints in a timely manner in case you receive an incorrect or damaged article.
The customer shall bear any additional charges for customs clearance or any other variation in price beyond our control.
In case of any complaint such as receiving a damaged article or a similar issue, you need to document your complaint with pictures through our chat mediums, Facebook, Instagram, Live Chat, or Email immediately after order delivery. Otherwise, the complaint will not be catered to.
If you have any further questions or queries, please email us at: support@baumeru.world
When you receive your parcel, please make a short unboxing video. This helps us resolve any issues such as missing items, damaged products, or incorrect articles.
Your product is packed inside a flyer, and the invoice is attached on top of the flyer. Please keep both the flyer and invoice safe until your complaint, if any, is fully resolved, as they are essential for verification.
If you notice any issue such as a damaged item, a missing product, or an incorrect article, please report it immediately on the same day through our official channels, along with pictures of the article and video evidence through Email, Facebook Messenger, or Instagram Messenger.
Timely reporting is essential as it allows us to coordinate with our teams and courier partners effectively. Complaints related to missing items, damaged products, or incorrect dispatch may not be accommodated if reported after this timeframe, as we are unable to verify the matter with our courier and internal teams.
At BAUMERU, we understand that sometimes you may change your mind after placing an order. Our goal is to make your shopping experience smooth and stress-free. Please read our cancellation policy below for full details.
You can cancel your order only before it is processed for shipping. Once your order has been fulfilled, we cannot accept cancellation requests.
There is no cancellation policy for paid orders. Once payment is made, the order cannot be canceled under any condition.
To cancel an unpaid order before processing, please contact our customer support team at support@baumeru.world. Make sure to include your order number and a short message requesting cancellation.
If your order has already been shipped or if the payment has been made, cancellation is not possible. However, after receiving your item, you can still request a return or exchange. For details, please refer to our Return & Exchange Policy.
Please be informed that in the event a bank raises a claim on any prepaid order and additional verification is required, you may be requested to provide a copy of your ID card. This document will be submitted to the bank for verification purposes only.
Failure to provide the required documentation may result in the cancellation of the order.